Trends in Sales, Web Marketing, and Business Development

Last Thursday I attended B2B Marketing University in Atlanta that was sponsored by Silverpop. It was an interesting concept – invite your target audience to an educational seminar in which there are NO product pitches whatsoever (having it at a top-notch hotel and feeding attendees doesn’t hurt either). Genius. Certainly companies and backgrounds were mentioned but it seemed done more so from the standpoint of establishing credentials.

Over the course of three hours I took five pages of notes, front and back, which I’ll be sharing on this blog. Although I’m no longer in B2B Marketing, it was important for me to be there to learn what the “big boys” are talking about and see how this translates to Small/Medium Businesses (SMB). It is ESSENTIAL in this day and age to stay updated on trends that affect a business owner’s market. One of the speakers even uttered my mantra: “change is the only constant.” Companies that resist change and evolving are going to quickly get left behind.

A few themes developed for me as I was reviewing my notes, and instead of writing one gi-normous post I’ll write a future post on “Tips and Information for SMB." So below are a few of the trends that everyone should become familiar with, according to Silverpop and its comrades:


• The buyer is changing – companies/freelancers are shortlisted before they’re ever called
• Social media is critical to making buyer decisions. So why should a business owner have a blog, submit articles to content-sharing sites, have a Twitter account? Because if he/she doesn’t and their competitor does, it’s an easy decision for the buyer.
• If you can’t be “found” easily, it sends up red flags. When I google a company and can’t find it, it screams out “sketchy” to me.
• There is a fundamental shift focusing on raw leads to managing buyer dialogue to nurture sales-ready relationships
• A trendy new term is “inbound marketing.” Inbound is the ability to 1) Get found and 2) shape community dialogue (this is done via a blog, social media site, etc)
o A fictional example, but one that people can identify with is Dunder Mifflin’s failed “Infinity 2.0” social media project from the popular TV show The Office
• Static websites are dead; websites need fresh, relevant information for SEO purposes. What does this mean for people who have to continuously pay webmasters to update? I don’t know. But for those who don’t have sites yet, keep that in mind.
• Trending words are “manage,” “manage,” and “manage.” Manage the process. Again, back to entrepreneurship 101 of having a proactive not reactive business model.
• Change is the only constant. Get onboard and stop resisting/whining. I tell my husband this all the time as he hates FaceBook, LinkedIn, etc.
• More ROI pressure is being put on vendors. Example: I gave you a $1, now how much is your service giving back?
• Marketers have to adapt, but it is not completely out with the old, in with the new
• Buyers want relationships
o I disagree. I think the word ‘relationships’ is getting old, fast. Buyers want a company with personality. They don’t want you to be their best friend and you shouldn’t like that. But you should stand for something, know how to communicate that, and show up (meaning, be found). • Trend: do to your customers what you’re doing to them. If they mention you on twitter, you do the same. If they comment on your blog, you do the same. Mirror
• Lastly and very important, the difference between “Email Marketing” and “Marketing Automation:”
-EMAIL MARKETING: is more B2C
-MARKETING AUTOMATION: B2B or Complex sales process

Sales/Prospecting tips and ideas for small businesses and entrepreneurs

This week I attended a meeting with ReFocus on Careers, an Atlanta-based group that helps people practice their networking in a comfortable environment and provides great educational content for a reasonable price.
The Atlanta Business Chronicle’s Circulation Director, Michael FitzGerald, spoke to our meeting and offered these tips for people looking for jobs or sales prospects:

-the paper offers an index of all companies and people that are featured. If you see a prospect, send them a congratulatory note or follow call. Most importantly, tell them what about the article caught your eye.
-handwritten notes are an extremely under-used tool; people don’t always read their email, but they will read a note sent in the mail on professional stationary.
-who is advertising these days? These companies have money.
-this is more of a publicity tip, but if you would like to get your company featured in the paper, call up the appropriate contact, and in a very non-salesy manner, tell them you have a unique idea you would like to share with them and then in 30 seconds communicate your idea and why his/her readers would be interested.
-if there’s an interesting article (book review, leadership article, industry trends, etc), send that article to the client and write a handwritten note WHY you thought he/she might be interested.

Other tips for the holidays
-clients are doing their budgets in December and will budget in your services or position
-business is slower – this is a great time to make some personal calls
-people are happy!
-look up “odd” holidays and send your prospects/friends/clients something interesting about it
-January: send New Year’s cards
-to create a relationship, ask your contact “how can I help you?” Don’t make it all about you.
-crash holiday parties – it’s a great way to meet employed people.
-it takes 7-8 times before someone will give you a referral or lead.

TSEA Event: Steps for Building Consensus and Enhancing the Value of Your Event Program

Today I had the pleasure of attending a TSEA (The Association for Exhibit and Event Professionals) event for the first time. I mostly applied because I was interested in the presentation which was going to be on "Steps for Building Consensus: Enhancing the Value of Your Event Program" given by Keith Reznick of Creative Training Solutions. As a side benefit I also sat with some really nice people. Although the presentation was tailored toward corporate exhibit managers it could also apply to sales. Here are a few of my takeaways:

-What are your clients objectives? Build value with your customers. "It ain't about you, it's about them."
-There is a gap between where your clients ARE and where they WANT to be. This gap is where you can provide value.
-what is your client/prospect trying to improve and why?
-Buy-In vs Consensus. Buy-in is where the decision has been made and you then ask for support on your decision. Example, "I need this of you." Consensus is a collaborative effort where the solution is decided upon together.
-understand your customer's perspective, goals. Help the stakeholder accomplish these.
-What's in it for them VS what's in it for me
-Always focus on the solution, not the problem.
-A golden rule in sales: Find out about them before you tell them about you.